FAQ & Store Policy

Are your blind box toys authentic?

Absolutely 100% authentic – directly from official channels.

All our products come from brand‑authorized distributors and official studios. Every blind box you receive is guaranteed to be original, with no counterfeits or defective items. You can shop with complete confidence.

Where do you ship from, and why is shipping higher than other stores?

Shipping origin: China (our global brand warehouse).
We ship directly from our main domestic warehouse, which holds the widest selection of series, the latest releases, and a large stock of rare chase figures – something that overseas forward warehouses simply cannot match.

Why shipping costs more:
We use international air freight exclusively. Recently, global fuel surcharges have increased, so shipping rates have adjusted accordingly. Some other sellers send goods by sea to US local warehouses (which means fewer styles and slower restocks). We choose air freight to give you a richer product range, faster new‑arrival access, and a much better chance of scoring exclusive or secret variants. If variety and rarity matter to you, we are your best choice.

Do you accept returns or refunds?

Yes, but we follow a clear policy.
To protect both parties, all after‑sales requests must include a complete unboxing video (recorded in one continuous shot from the moment you open the outer shipping box).

  • If the video shows missing items, wrong items, obvious damage, or functional defects, we will immediately process a return, refund, or replacement – no questions asked.
  • If you request a return simply because you didn’t get the hidden figure you hoped for (personal preference), we cannot accept that, as we want you to enjoy the fun of blind‑box randomness.
What if my item is damaged, missing, or lost in transit?

Don’t worry – we take full responsibility.
All our shipments are covered by international shipping insurance. This means that if anything goes wrong during transit, the insurance provider covers the freight costs – you pay nothing extra, and we can handle your claim much faster.

As long as you provide a proper unboxing video or shipping exception proof, we will resolve the following cases promptly:

  • Damaged / missing items → After verification, we will resend the same or equivalent items, or issue a full refund as you prefer.
  • Lost package → We will contact the carrier to investigate, and once confirmed, we will give you a refund or resend the order immediately – no delays.
How long does international delivery take, and what are the shipping costs?

We offer both Standard Air and Express Priority shipping. Exact rates and delivery estimates depend on your order value and destination.
For the complete fee table, transit times, and customs-related details, please refer to our dedicated [Shipping & Delivery Policy] page
In brief: Standard Air takes about 9–19 business days, and Express Priority takes roughly 10 business days. For a precise quote, you can also enter your address at checkout to see the real-time shipping cost.

All estimated times include order processing and international transit. During holidays or extreme weather, slight delays may occur – we will keep you updated with tracking.

How can I get discounts or early access to new releases?

Join our exclusive WhatsApp community for collectors – rewards keep coming!

  • Limited‑time discount codes are released regularly in the group (available to both new and returning customers).
  • Priority pre‑order access for brand‑new releases, with special pre‑order pricing.

Click the link below to join now.

https://chat.whatsapp.com/DscpOAr9OXy3WMcmJUHnKI